We promise to respect your privacy.
Any interaction with this site will be confidentially handled, including:
Protected personal information
Secure SSL protected payment gateway
Confidential account creation and subscriptions
Protected Personal Information
Your personal details are kept confidential at all times and your information will never be sold to anyone outside of our business. For added security Aquatic Solutions uses world-class secure payment gateways and data encryption to ensure your personal details, passwords and payment information will never fall into the wrong hands.
Secure SSL Payment Gateway
Aquatic Solutions uses world-class secure payment gateways and data encryption so your credit card and payment details will always be secure.
Confidential Account Creation and Subscriptions
Aquatic Solutions uses registration forms to help create your shopping account and help you subscribe to our mailing list. These registration forms ask for contact information such as names and email addresses. Your contact information is used to facilitate order processing for purchases in the future, as well as to contact you about new ranges, specials and promotions. Your contact information is kept confidential at all times and will never be sold to anyone outside of our business.
By entering your email address to any part of the Aquatic Solutions website, you accept to receive news updates from us. If you do not wish to receive these it’s not a problem, you may unsubscribe from receiving emails from Aquatic Solutions by simply clicking the Unsubscribe link at the bottom of our eNewsletters.
No Unsolicited Correspondence
Aquatic Solutions does not make unsolicited phone calls, or send unsolicited email or postal mail. We will never send you correspondence unless you have requested it, or it is required to complete your order. Email is sent to confirm your order, to notify you about back-orders, or in the form of a newsletter if you have requested it.
There are a few circumstances whereby Aquatic Solutions may contact you. Firstly you will receive an email-confirming placement of your order. If your order, for whatever reason, cannot be shipped within 5 days or we need to correspond with you to complete your order one of our customer service representatives may contact you via phone or email. Additionally if your order does not contain enough information (e.g. address details) for us to complete it, one of our customer service representatives will contact you via phone or email.
Cookies are alphanumeric identifiers that make it possible for us to recognise your browser when you visit Aquatic Solutions.com.au. By using cookies, we can personalise your return visit and save you time during checkout. However, in order to enjoy the benefits of being a registered user, your browser must be set to accept cookies so they are not used unless you have a setting for them.
Protecting your privacy and practicing discretion is important to us so if you feel that this has been mistreated or you simply wish to contact us about our policy please do at email@example.com