Terms & Conditions

Aquatic Solutions stands behind our product and give a 24hrs guarantee on all our fish. We respect customer feedback and would like to know any associated issues with our product, to allow us to continue to improve and to supply you with the best ornamental fish available.

We stand by our motto "Better Fish Better Price".

  • Orders can be placed by phone, fax, email or online.
  • Orders must be received by 10 am for same day delivery or by 1 pm for overnight deliveries.
  • Minimum order is $200.00 (excl. GST).
  • Fish under $2.00 each (excl. GST) are sold in minimum lots of 10 (excl. GST).
  • Orders supplied according to availability at time of packing.
  • Prices are subject to change without prior notice.
  • Tiered pricing structures apply. For type B customers (online retailers and alike)- 20% additional online retailer fee is payable with each order. To aid with clarification, by Appointment only, maintenance businesses, online retailers, educational institutions, part time aquarium shops (ie shops open less than 40hrs/week) and in addition to the aforementioned any, business that operates from a residential address are classified as type B customers.
  • You are welcome to come in to view the fish, but an appointment is required. (please call the office to arrange a suitable time)
  • Delivery is to your door or closest airport (depending on location).
  • Prices of all products are subject to 10% GST.
  • Any losses or problems with an order must be reported within 24hrs of delivery for credit to be considered. (This includes Saturdays via voicemail, E-mail or fax)
  • All claims to be accompanied with a photo within 24hrs for credit to be considered.
  • Goods remain the property of Aquatic Solutions until paid for in full.
  • Substitutions of similar fish in size/price will be made unless otherwise notified.
  • Pricing for specials applies to orders delivered during the advertised period unless sold out earlier.
  • Fish sizes are in centimeters and are the total length of the fish including the tail.
  • Laws covering Aquatic Life vary from state to state and are subject to change, please check with your fisheries dept. If you are unsure as responsibility lies with the buyer.
  • All orders must be prepaid prior to shipping unless otherwise agreed upon by Aquatic Solutions.

Payment Methods:

  • Direct deposit: Commonwealth Bank BSB: 062-245 Account: 1029 6705 
  • Account name: JMW International Pty. Lty. Please advise invoice numbers.
  • Credit card: Visa, Master card & American Express (Note: 1.5% surcharge for American Express payments)
  • Cheque, EFT or cash. Fees will apply for dishonored cheques.